Effective Date: 14th April, 2025
Welcome to Embedly (the ‘Platform‘), a product and application provided by Sterling Bank Ltd (‘We,‘ ‘Us,‘ or ‘Our‘) designed to facilitate embedded financial experiences for businesses, ecosystems, and their respective customers (the ‘Services‘). These Terms and Conditions (‘Terms‘) govern your access to and use of the Platform.
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Sterling Bank Ltd. If you do not agree to these Terms, you are prohibited from accessing or using the Platform and its Services.
In these Terms, the following terms shall have the meanings ascribed to them:
You agree to use Embedly only for lawful purposes and in accordance with these Terms. You are solely responsible for all actions and activities that occur under your account, and you must not misuse the Platform or attempt to access areas of the system that you are not authorized to access.
To access and use the Platform, you must be at least 18 years old and have the legal capacity to enter a binding contract. If you are using the Platform on behalf of an organization, that organization must be duly registered and authorized to operate within the jurisdiction in which it is based.
As a user of the Platform, you agree that:
Embedly offers a variety of financial infrastructure services, including but not limited to:
You represent and warrant that you will not engage in any activity that involves money laundering, fraud, or illegal sources of funds. You agree to comply with all applicable Know Your Customer (KYC), Know Your Business (KYB) and Anti-Money Laundering (AML) requirements. Upon request, you will provide all necessary documentation to verify your identity and business activities. Additionally, you agree to allow Sterling Bank Ltd monitor transactions, report suspicious activities to relevant authorities, and comply with all applicable regulations, including those enforced by the Central Bank of Nigeria.
We reserve the right to suspend, discontinue, or restrict your access to the Platform or any of the Services at any time, immediately and without prior notice, under the following circumstances:
While we will attempt to notify you prior to suspending or discontinuing your account, we may not be able to do so if it compromises security or violates legal obligations.
Suspension or discontinuation of your access to the Platform does not relieve you of any outstanding financial obligations to us.
You have the right to deactivate or permanently close your account at any time. If you wish to close your account, please contact us using the information provided in the "Contact Us" section. Upon account closure, you will no longer have access to the services provided through the Platform, and all outstanding balances and obligations will remain due.
You have the right to deactivate or permanently close your account at any time. If you wish to close your account, please contact us using the information provided in the "Contact Us" section. Upon account closure, you will no longer have access to the services provided through the Platform, and all outstanding balances and obligations will remain due.
Issue Severity | Description | Response Time | Resolution Time | Escalation Procedure |
---|---|---|---|---|
Critical | Platform down or services unavailable. | Within 1 hour | Within 2 business days | Customer Support → Technical Support → Engineering Team → Management Team |
High | Major issues affecting platform usability, but not entirely down. | Within 1 hour | Within 1 business day | Customer Support → Technical Support → Engineering Team → |
Medium | Non-urgent issues with functionality or minor disruptions. | Within 1 hour | 6-12 Hours | Customer Support → Technical Support → |
Low | General inquiries or minor issues. | Within 1 hour | 3-6 Hours | Customer Support → |
Level | Description | Responsible Team | Action/Procedure |
---|---|---|---|
Customer Support | First point of contact for all issues and general inquiries. | Customer Support Team | Provide initial troubleshooting, answer questions, gather details for escalation if needed. |
Technical Support | Handles technical or system-related issues that cannot be resolved by customer support. | Technical Support Team | Investigate platform functionality, resolve bugs, and issues related to features. |
Engineering Team | For critical, complex, or unresolved issues requiring development resources. | Engineering Team | Handle deep technical issues, platform bugs, and security vulnerabilities. |
Management Team | For urgent, unresolved issues or if a dispute needs higher-level intervention. | Management/Operations Team | Assess critical issues and make strategic decisions to resolve escalated cases. |
You agree that all intellectual property rights and database rights, whether registered or unregistered, in the Platform, information content on the Platform and all the website designs, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of this Platform is strictly prohibited, and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
In the course of providing you with services on the Platform, we are committed to adhering to all relevant Data Protection Laws, including but not limited to Nigeria Data Protection Act 2023 (NDPA), European Union General Data Protection Regulations (GDPR) and any other applicable regulations governing the handling and protection of personal data. We take the confidentiality and security of your information seriously and implement robust security measures to safeguard your personal and sensitive data.
We make reasonable efforts to ensure the confidentiality and integrity of the information you share with us. This includes the use of encryption, access controls, and regular security assessments to prevent unauthorized access, disclosure, alteration, or destruction of your data.
To ensure the proper functioning of the Platform, we may engage trusted third parties to perform specific functions essential to your use of the services. These third parties may include cloud service providers, payment processors, hosting companies, and other technical or operational service providers. By using our Platform, you consent to the sharing of your confidential information with these third parties as necessary for the provision of services.
We take steps to ensure that any third-party service providers we engage are bound by appropriate contractual agreements to maintain the confidentiality and security of your data. These agreements ensure that third parties are only permitted to use your data in ways that are necessary to perform their specific tasks and functions in accordance with our obligations under applicable law.
We implement industry-standard security measures to protect your data against unauthorized access, alteration, or loss. This includes encryption of sensitive data both in transit and at rest, the use of secure authentication mechanisms, and the application of regular software patches and updates to address potential vulnerabilities.
While we strive to ensure the highest levels of data protection, it is important to note that no system is completely secure. As such, we cannot guarantee absolute protection against data breaches or unauthorized access, but we are committed to continuously improving our security practices to mitigate such risks.
We implement industry-standard security measures to protect your data against unauthorized access, alteration, or loss. This includes encryption of sensitive data both in transit and at rest, the use of secure authentication mechanisms, and the application of regular software patches and updates to address potential vulnerabilities.
While we strive to ensure the highest levels of data protection, it is important to note that no system is completely secure. As such, we cannot guarantee absolute protection against data breaches or unauthorized access, but we are committed to continuously improving our security practices to mitigate such risks.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Once the data is no longer needed for the purposes it was collected for, it will be securely deleted or anonymized.
While we take measures to protect your data, it is also important that you take responsibility for maintaining the confidentiality of your account credentials, including passwords and security questions. You should promptly notify us of any unauthorized access or use of your account.
In the event of a legal request or a governmental investigation, we may be required to disclose your personal information to comply with applicable laws or regulations. We will make reasonable efforts to notify you in such cases unless prohibited by law or court order.
You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We reserve the right to assign or transfer our rights and obligations under these Terms without notice to you.
While we take measures to protect your data, it is also important that you take responsibility for maintaining the confidentiality of your account credentials, including passwords and security questions. You should promptly notify us of any unauthorized access or use of your account.
To the fullest extent permitted by law, neither Sterling Bank Ltd nor its affiliates shall be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, data loss, or business interruption, arising out of your use or inability to use the Platform, even if we have been advised of the possibility of such damages. Our total liability to you shall not exceed the amount paid by you, if any, for using the Platform during the six-month period preceding the event that gave rise to the claim.
To the fullest extent permitted under applicable law, we will be excused from performance under these Terms for any period that we are prevented from or delayed in performing any obligations pursuant to this Terms, in whole or in part, as a result of a Force Majeure Event. For purposes of this section, “Force Majeure Event” means an event or series of events caused by or resulting from any of the following: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion; (c) quarantines or embargoes, (d) labor strikes; (e); (f) unauthorized access to our information technology systems by third parties; or (g) other causes beyond our reasonable control and contemplation.
Any failure by Sterling Bank Ltd to enforce any provision or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original provision.
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably within thirty (30) days shall be submitted to mediation at the Lagos Multi-Door Courthouse (LMDC), in accordance with the Lagos State Multi-Door Courthouse Law 2007 (or its extant law).
If you have any questions or concerns about these Terms, please feel free to reach out to us:
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to abide by these Terms, you are not authorized to access or use the Platform.
'Embedly®' is a trading name and registered trademark of Sterling Bank Limited. Registered office: 20 Marina Rd., Lagos Island, Lagos. Sterling Bank Limited is a licensed Bank, regulated by the Central Bank of Nigeria (CBN) and deposits held are insured by the Nigeria Deposit Insurance Corporation (NDIC). Embedly is a subsidiary of Sterling Group PLC.
The entities above are duly authorized to operate under the Embedly brand and trademarks.
The information on this website does not constitute investment advice or a recommendation or a solicitation to engage in any investment activity.
Any interaction with this website constitutes an individual and voluntary operation on the part of the person accessing it. This website and its content should not be understood as an invitation for the contracting and/or acquisition of Embedly's financial services and products.
The information on this website may only be copied with the express written permission of Embedly.
Embedly complies with the Payment Card Industry Data Security Standard (PCI DSS) to ensure your security and privacy. We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model.